FAQ's

🎅 Personalized Christmas Videos from Mr & Mrs Claus

Mr & Mrs Claus Shop creates magical, personalized Christmas videos where Santa (and optionally Mrs Claus) speaks directly to your child by name — delivered to your inbox within 24 hours.

Choose your preferred video format:

  • 16:9 Widescreen – perfect for TVs, YouTube & laptops

  • 9:16 Vertical – ideal for phones, Instagram & TikTok

Pure North Pole magic, made just for your family. ✨

🎄 What is a personalized Christmas video?

A personalized Christmas video is a custom-made message from Santa Claus where he:

  • Says your child’s name

  • Celebrates their good behavior or proud moments

  • Gently encourages kindness or good habits

  • Shares warm Christmas wishes straight from the North Pole

Families rewatch these videos year after year — it becomes a cherished holiday tradition.

🎅 Is this Christmas-only?

Yes — 100% Christmas magic only 🎄
Every video features festive décor, cozy North Pole vibes, twinkling lights, and classic holiday warmth.

No generic messages. No off-season content. Just Christmas.

🌍 Languages Santa speaks

Your video can be created in:

  • English

  • Spanish

  • Italian

  • French

  • German

Perfect for families around the world — Santa feels close to home everywhere.

🤖 Is this AI-made? Will it feel real?

Yes, advanced AI is used to create lifelike Santa & Mrs Claus — but the magic comes from personalization.

Your child’s name, details, and message are carefully woven into the video, creating genuine emotional reactions that parents love (and kids believe).

🧝♂️ How ordering works (super simple)

  1. Choose your video format (16:9 or 9:16)

  2. Select language

  3. Enter your child’s name and optional details

  4. Complete checkout

That’s it — our elves handle the rest! 🎁

📐 Which video format should I choose?

  • 16:9 Widescreen
    Best for TVs, laptops, YouTube, and family viewing

  • 9:16 Vertical
    Best for phones, Instagram Stories, TikTok, and sharing

Both formats are professionally optimized — just pick how you’ll watch.

✍️ What details can I personalize?

You may include:

  • Child’s name

  • Age

  • Pronouns (optional)

  • A proud moment

  • A wish or gentle reminder

Everything is blended naturally into Santa’s message.

👨👩👧👦 Can siblings be included?

Yes!
You can choose a siblings or family version, so everyone feels special — more joy, better value.

💖 Mrs Claus option

Want extra warmth?
Mrs Claus can appear with her own nurturing message — a sweet addition many families love.

Optional, but unforgettable.

📩 Delivery & access

  • Delivered within 24 hours (often sooner)

  • Sent by email

  • Downloadable MP4 file

  • Watch anytime, anywhere

  • Share easily with grandparents

No shipping. No waiting. No stress.

🌎 Worldwide & hassle-free

  • Digital delivery worldwide

  • No physical shipping

  • Secure checkout

  • Works on all devices

Perfect for last-minute gifts.

💰 Satisfaction & support

  • If there’s a technical issue, we fix it fast

  • Custom products are non-refundable once created

  • Our goal is delight — and we take that seriously

Need help? Our support elves respond quickly. 🎄

🎁 A gift they’ll never forget

Toys fade.
Moments last.

This is the kind of Christmas memory families treasure forever.